Cookie policy

General information

The purpose of this policy is to provide information on how the Luxembourg Chamber of Commerce (Chambre de Commerce de Luxembourg), through the services of the House of Entrepreneurship – one-stop shop (hereinafter ‘the HOE’), uses cookies when you access its website.

It applies to all users (hereinafter ‘you’ or the ‘User’) of the website, accessible via the URL ‘’ (hereinafter the ‘Site’) published by the Luxembourg Chamber of Commerce (the ‘CCL’, ‘we’ or ‘us’), a public institution, 7 rue Alcide de Gasperi, L-2981 Luxembourg. The following is a transparent explanation of how and why we use cookies on the Site.

What is a cookie and what is it for?

A cookie is a small text file stored and/or read by your browser on your device’s hard drive (e.g. PC, laptop or smartphone) by the websites you visit. Almost all websites use cookies to function smoothly and optimise user-friendliness and functionality.

There are several types of cookies. Certain cookies are essential for ensuring that a website and its features run smoothly. Others help websites remember user preferences (such as language settings), ensuring an enhanced and personalised user experience (performance cookies). Others collect data relating to user behaviour on a website (audience measurement cookies), and ultimately aim to improve the website. Cookies are also used to display ads relevant to users, depending on their interests (targeted advertising cookies).

Cookies may also be internal to a website visited, or external, such as social media cookies generated by social network sharing buttons.

Our cookies

We use session cookies and persistent cookies to ensure the smooth running of the Site and its features, and to enable the Site to remember User preferences (such as language settings). These two types of cookies are stored by the Site in a dedicated folder on the User’s computer. They contain the name of the server on which it was written, a unique identification number and expiry date. The unique identification number enables the Site to recognise the User’s computer during each visit.

These cookies do not require your consent prior to being stored. However, you can disable them by configuring your internet browser. Your browsing experience on the Site may be affected as a result.

Session cookies are deleted from the User’s computer when the session is closed. Persistent cookies remain on the User’s computer for one month after the session ends.

Generally speaking, the cookies used by the Site help us improve Site browsing, and ultimately improve Site content, providing you with better access to more relevant information.

Finally, buttons enabling you to share Site content on social media websites, such as Facebook, Twitter and Instagram, are included on the Site via third-party applications that may issue cookies. These buttons enable the social media platform to track your browsing on the Site, provided that the social network in question is active on your device. The storing of these cookies is subject to your prior consent. Please note that these websites have their own privacy policies, and that we decline all liability with regard to how these websites may make use of information collected when you click on a sharing button. We encourage you to read the privacy policies of these websites for further information.

We do not use advertising or social media cookies.

Specific information regarding the use of cookies as part of the businesstransfer sub-domain

As part of the House of Entrepreneurship’s ‘one-stop shop to transfer’ service, the service provider in charge of developing and maintaining the sub-domain is e-connect, acting as the data processor on behalf of the Chamber of Commerce.

The data processor uses several types of cookies:

  • Required cookies
  • Preference cookies
  • Analytical cookies

When you first visit the Site, a banner will appear asking you to confirm that by continuing to browse on, you agree to the use of cookies to improve your user experience and offer you personalised content.

Most internet browsers can also be set up to warn users of attempts to store cookies or to limit the types of cookies that they accept. Please see the help section of your browser to find out what options your browser offers.

These cookie browser options are usually located under ‘Options’, ’Tools’ or ‘Preferences’ of the toolbar menu of the browser used to access the Site.

However, depending on the various browsers available, different methods may be used to disable cookies.

To learn more, please click on the links provided below:

Please note that if you disable cookies on your device through your browser, you will still be able to browse the Site However, the use of certain Site functions may be limited or deactivated as a result. Users are therefore encouraged to configure their browsers so that Site cookies are accepted.

The data processor ‘e-connect’ may share data internally for organisational purposes or with different service providers, in accordance with contractual provisions in place with them, for the following reasons:

  • To adapt or improve its offer
  • To comply with statutory obligations
  • For its legitimate interests
  • To defend its interests during legal proceedings
  • For sales purposes if the agency has been granted consent

Certain personal data is therefore transferred to data processors (subcontractors) under outsourcing agreements. The subcontractors confirmed on 25/05/2018 that they process data entrusted to them pursuant to the GDPR (General Data Protection Regulation).

Name and address of supplier

Country where data is stored

Service type

Data concerned

Adobe Systems Software
Ireland Limited
4-6 Riverwalk
City West Business Campus Saggart, Dublin 24

Member countries of the European Union & USA

Provision of fonts for websites

COOKIE: Browser technical data, IP address

Facebook Ireland Ltd.
4 Grand Canal Square
Grand Canal Harbour
Dublin 2

Member countries of the European Union & USA

Social media

COOKIE: Pages viewed, technical data from the browser and device used to connect to the Site.

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043

Member countries of the European Union & USA

Statistical analyses (Google Analytics), social media (Google+), Google fonts

COOKIE: Pages viewed, clicks, technical data from the browser and device used to connect to the Site.

Hotjar Ltd.
Level 2
St. Julians Business Centre
3 Elia Zammit Street
St. Julians STJ 1000

Member countries of the European Union

Analyses of visitor behaviour

COOKIE: Pages viewed, clicks, page scrolling, technical data from the browser and device used to connect to the Site.

LinkedIn Ireland Unlimited Company
Wilton Plaza, Wilton Pl, Grand Canal Dock, Dublin 2, Ireland

Member countries of the European Union

Social media

COOKIE: Pages viewed, technical data from the browser and device used to connect to the Site.

Twitter International Company
One Cumberland Place Fenian Street
Dublin 2, D02 AX07

All countries

Social media

COOKIE: Pages viewed, technical data from the browser and device used to connect to the Site.

What are your rights?

In addition to the rights described in this policy, you also hold the rights set out in the Privacy Policy. Should you have any further questions regarding the use of cookies by CCL – House of Entrepreneurship, please send an email or letter to our Data Protection team (dpo(at)

How can we meet?

Do you want to book an appointment or talk to our advisors?

Phone : ( +352 ) 42 39 39 - 330          Email : info(at)          Request via our contact form

Do you have a business idea? Meet us at one of our information points:

Luxembourg-ville: Kirchberg
14, rue Erasme
L-1468 Luxembourg

22, route de Luxembourg
L-5634 Mondorf-les-Bains

120, Rue de l'Alzette
L-4010 Esch-sur-Alzette

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Chambre de Commerce

In partnership with

Ministère des Classes Moyennes Chambre des Métiers

With the support of

1535°, ADEM, Administration de l’Environnement, Administration de l'enregistrement, des domaines et de la TVA, Digital Lëtzebuerg,, House of Training, ITM, IPIL, LBAN, LBR, Luxinnovation, MC, nyuko, Paul Wurth InCub, SNCI, Technoport, Ministère des Affaires étrangères et européennes, Ministère de l’Agriculture, Ministère de la Santé, Ministère de la Fonction publique et de la Réforme administrative , CFUE, Betriber & Emwelt, LIST.

and other various players